Frequently Asked Questions (FAQ)
At Axel Vinesse, you can discover exquisite jewelry, including a variety of beautiful gold pieces and gold bars from UBS Gold.
The gold in Axel Vinesse jewelry comes in two types: 17 karat gold and 24 karat gold, each adding its unique beauty.
Axel Vinesse's gold pieces are crafted from solid gold, not plated. This ensures they are durable and of the highest quality.
Axel Vinesse specializes in only offering a variety of exquisite gold pieces, each one crafted to perfection to match the preferences and style of our valued customers.
Absolutely! Axel Vinesse offers a special card for free cleaning and repairs for 6 months. Just remember, there are some terms and conditions.
It's easy! You can use mild soap and a soft brush, or bring your jewelry in for a free cleaning within 6 months. But don’t worry, you can also use the Axel Vinesse warranty card given when you made your purchase.
You can visit Axel Vinesse's Shopee store or simply ask our friendly jewelry advisor for guidance.
When you order online, every shipment is insured. The time it takes to reach you depends on your location and the shipping choice you make. If you want more details, reach out to our helpful customer support.
Absolutely! For certain pieces in our personalized collection, you can add your name for that special touch. Sadly, right now, Axel Vinesse isn't taking requests for fully custom designs.
Not at all! The price you see already covers everything, including that special detail you want to add to your jewelry.
Yes, when you purchase jewelry from Axel Vinesse, you will receive a warranty card. This card can be used for repairs and free cleaning services for a period of 6 months.